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Blended Learning Service


Blended Learning Research Projects

In addition to our training and guidance, our team engages in a variety of research projects to better understand the staff and students we aim to support. We have contributed to larger scale research projects such as our Undergraduate Student User Experience paper, our survey on Teaching & Learning, and the Service Design Review for Digital Education. We are also actively seeking collaborative opportunities to develop case studies on existing practice in blended learning to inform others and further our collective understanding of what is achievable at Cambridge.

If you would like to share or contribute your experiences to any of research or future case studies, please email

Undergraduate Student User Experience

This research sought to delve into the multifaceted aspects of students' academic and non-academic journeys to gain a deep understanding of their experiences, needs, and pain points. By adopting a qualitative approach, this research sought to unearth rich, context-specific insights that go beyond mere data points. Through in-depth interviews and observations, the report brings forward the nuances of student experiences, hopes and the challenges they face. Ultimately, this research aims to provide a solid foundation for pinpointing areas for improvement, facilitating data-driven decision-making, and enhancing the overall quality of services and education provided by the University of Cambridge.


Teaching & Learning Survey 2022

Across June and July 2022, the team ran the inaugural Teaching & Learning Survey, seeking to gain insight into the various experiences of teaching staff across the collegiate University.


Service Design Review for Digital Education

Between October 2021 and December 2022, Education Services sponsored a programme of service design activities intended to develop a shared understanding of the problem space and deliver increased alignment between the people, processes and technology underpinning technology-enabled learning at Cambridge. Through interviews, workshops and user research, we have identified a number of key problems and delivered a set of recommendations for how to address them.


Experiences of Remote Teaching & Learning during the COVID-19 Pandemic

Between March and July 2021, CCTL led a short, focused project to explore students' and staff experiences during the pandemic, in order to inform enhancement activities over the next three to five years.